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Terms & Conditions

1. Introduction​

These Terms and Conditions (“Agreement”) govern all works and services provided by Home Comfort London Ltd (“the Company”) to the client (“the Client”) in relation to underfloor heating, flooring, and associated services (“the Works”).

By accepting a quotation, paying a deposit, or instructing the Company to proceed, the Client agrees to be legally bound by these Terms and Conditions.

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2. Contact Information​

  • Phone: 07593 995209

  • Email: info@homecomfortlondon.co.uk

  • Address: Flat 124b, Avenue Mansions, Alexandra Park Road, London N10 2AH, United Kingdom

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3. Quotations and Scope of Work​

  • All quotations are valid for 30 days unless otherwise stated.

  • Quotations are based on visible site conditions and information provided at the time.

  • The Company reserves the right to revise costs where hidden defects, site conditions, or changes to scope arise.

  • Any variations must be agreed in writing and may affect project timelines and costs.

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4. Payment Terms​

  • A non-refundable deposit of 33% of the total contract value is payable prior to commencement.

  • Interim payments may be required for larger projects.

  • The balance is due immediately upon completion unless otherwise agreed in writing.

  • The Company reserves the right to suspend works if payments are not made when due.

  • Late payments may be subject to interest pursuant to the Late Payment of Commercial Debts (Interest) Act 1998.

  • Accepted payment methods: all major credit/debit cards (excluding American Express) and bank transfer.

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5. Programme, Delays and Access​

  • Any estimated start or completion dates are indicative only and not contractually binding.

  • The Company shall not be liable for delays caused by factors outside its control, including but not limited to:

    • Material shortages

    • Site access restrictions

    • Other trades

    • Adverse site conditions

  • The Client must provide safe, clear, and uninterrupted access to the site during agreed working hours.

  • Delays caused by the Client may result in additional charges.

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6. Client Responsibilities​

The Client shall:

  • Ensure all areas are cleared of furniture and belongings prior to commencement.

  • Be responsible for any damage to goods once delivered to site.

  • Ensure the suitability and compliance of any materials they supply.

  • Disclose all relevant information regarding site conditions.

Failure to meet these obligations may result in delays and additional costs.

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7. Materials

  • The Company accepts no liability for materials supplied by the Client.

  • This includes (but is not limited to) defects, incompatibility, movement, expansion, shrinkage, or failure.

  • Where materials are supplied by the Company, they are subject to manufacturer warranties only.

  • Natural materials (e.g., wood flooring) may vary in appearance and behaviour; such variations shall not be deemed defects.

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8. Additional and Unforeseen Work

  • Any work outside the agreed scope shall be treated as a variation and charged accordingly.

  • This includes, but is not limited to:

    • Electrical modifications

    • Plumbing alterations

    • Subfloor preparation beyond reasonable expectation

  • Where possible, costs will be agreed in advance; however, urgent works necessary to continue safely may proceed and be charged accordingly.

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9. Contingency Allowance

The Company reserves the right to include and utilise a contingency allowance to address unforeseen, unavoidable, or latent conditions.

Use of this allowance shall be:

  • Limited to circumstances not reasonably identifiable prior to commencement

  • Charged at reasonable commercial rates

  • Communicated to the Client where practicable

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10. Installation Conditions and Limitations

  • The Company is not responsible for pre-existing defects in the property, including subfloor issues or structural movement.

  • The performance of underfloor heating systems depends on insulation, floor build-up, and property conditions beyond the Company’s control.

  • The Company does not guarantee specific heat output unless expressly agreed in writing.

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11. Liability

  • The Company’s liability is strictly limited to the value of the contract.

  • The Company shall not be liable for:

    • Indirect or consequential losses

    • Loss of profit, business, or opportunity

    • Damage arising from Client-supplied materials

  • Any claims must be notified in writing within 7 days of completion.

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12. Insurance and Compliance

  • The Company maintains appropriate public liability insurance.

  • All works are carried out in accordance with applicable UK regulations and standards.

  • Relevant works will be undertaken by suitably qualified professionals (including Gas Safe and certified electricians where required).

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13. Cancellation and Termination

  • The Client may cancel within 14 days of acceptance, subject to statutory rights.

  • After this period, deposits are non-refundable.

  • The Company reserves the right to terminate the contract where:

    • Payments are not made

    • The Client breaches these terms

    • Site conditions are unsafe

All costs incurred up to termination shall remain payable.

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14. Warranty

  • The Company provides a workmanship warranty (typically 12 months unless otherwise stated).

  • This does not cover:

    • Normal wear and tear

    • Improper use or maintenance

    • Third-party interference

  • Manufacturer warranties apply to supplied products.

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15. Privacy Policy

The Company complies with the UK General Data Protection Regulation (UK GDPR) and will process personal data solely for the purpose of delivering its services.

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16. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of England and Wales.

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17. Acceptance

By instructing the Company to proceed, the Client confirms that they have read, understood, and agree to these Terms and Conditions in full.

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18. Limitation on Heating Performance

The Client acknowledges that the performance and efficiency of any underfloor heating system installed by the Company is dependent on a range of factors outside the Company’s control. These include, but are not limited to, property insulation levels, building design, subfloor condition, floor coverings, heat loss characteristics, and overall system usage.

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Accordingly, the Company does not guarantee that the system will achieve any specific temperature, heat output, or performance level unless explicitly confirmed in writing.

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The Company shall not be held liable for any perceived underperformance where the system has been installed in accordance with manufacturer guidelines, industry standards, and the agreed specification.

Any heat loss calculations or system designs provided are based on information available at the time and are indicative only. The Client remains responsible for ensuring that the property is suitably insulated and prepared to achieve optimal performance.

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